Moorhead, Breckenridge & Detroit Lakes: (701) 318-1383
Fergus Falls: (701) 388-4865
Fax: (218) 258-0627


Overall Work Time

  • 65% Direct Service
  • 25% Indirect Service 10% Administrative

Vocational Service (Direct and Indirect of overall work time)

  • 15% Collaboration with non-voc mental health agency staff (case managers, psychiatrists,  other treatment team members) and other collaborators, including Vocational Rehabilitation counselors, family and friends
  • 15% Pre-Employment Counseling and Support (prior to job obtainment)
  • 30% Job Search
  • 30% Job Support (after job obtainment)

Work Location

  • 65% Community (minimum time spent out of agency setting)


  • 25 clients or less on individual caseload.

Vocational Services

  • Provide only vocational services.
  • Don’t assume role of case manager, residential worker, or other staff positions.

Vocational Generalists

  • Conduct all phases of vocational service (engagement, assessment, job search, job support).

Vocational Unit

  • Provide services for each other’s clients as part of backup and support.
  • Weekly vocational group supervision.

Integration of Vocational and Mental Health Treatment

  • Participate in regular team meetings for each client. Talk to other service providers frequently.

Vocational Assessment

  • Based on competitive job experiences NOT on a battery of tests or other pencil and paper evaluations.

Job Search

  • Start search directly (without lengthy evaluation and assessment) making first employer contact within one   month of client beginning in the vocational program, and at a pace comfortable to the client.
  • Discuss disclosure of disability with client and determine employment specialist’s role with employers.
  • Seek permanent, competitive jobs.
  • Conduct client-specific search based on client preferences, skills, and experiences.
  • Less than 10% of jobs will be in same job category or with the same employer as others on employment  specialist’s caseload.
  • Search is often conducted by making networking contacts (employer network, client’s personal network, etc.).
  • Help find another job experience after one has ended, utilizing principle of ongoing assessment.

Job Supports

  • Provide ongoing, individualized job supports.

Client Success Story

Julie was a stay at home mom for 6 years with no work experience and felt no one would give her a chance. While talking with her Case Manager at Solutions, it was learned that she could be referred to Tran$Em for supports to help obtain employment. With the assistance of her Employment Specialist, a lead at the Bank of the West Call Center was presented. Julie created a resume with her Employment Specialist that she titles “Full Time Mom” and sent it in. They called her back within a week and set up an interview. Julie surpassed expectations at her interview being informed that they would be in contact within a week, instead, Julie got a call 2 hours later and was offered the position! The employer gave her options between Full Time and Part Time as well as what shift she would like. Julie chose Full Time working 12-8:30pm and receives full benefits which include: Medical, Dental, and Life Insurance, 401k, Tuition Reimbursement, as well as, two paid 15-minute breaks. Bank of the West worked with her schedule to get the time off that she needs. Julie expresses that it is an amazing place to work! She received four weeks of paid training, learning the programs she needs to run each day and passed both the exams at the end of training. Julie is an Online Banking Agent which deals with online banking customer problems, as well as, other issues that come up for other departments. One thing she really likes is when she makes a mistake, instead of disciplining the employees, they coach and retrain them to not make the same mistake again. Julie finds that this has really helped her maintain her employment. She gets along great with her boss and never feels as though her job is in jeopardy if she makes a mistake. Julie feels as though this job was made for her. If she had seen this position on a job search site, she would have scrolled right past it thinking “I would never get that position.” Julie has fulfilled her job search and feels like this was not just a job placement, it was a career placement.